Employee Experience and Engagement
Though not always visible, superior business success happens when the hearts, minds and souls of employees are ignited, transformed and empowered by their work experience and ecosystem. That ecosystem requires Attentive Leadership - a new way of being, sensing, leading and learning.
Being aware, acting and reflecting in a continuously attentive loop |
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Being an aware and empowering Attentive Leader that is present means engaging in a development journey through awareness of self (values and biases), of the environment (team and culture) and of current leadership challenges (current and extended).
Attentive leadership means proactively acting through circumstantially appropriate leadership behaviors and styles as the situation requires followed by deliberate reflection and learning. |
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Sensing the power of the culture and the ecosystem to help or hinder
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Sensing requires that leadership makes explicit and in some situations question the macro and micro cultural influences, underlying cultural artifacts and deeper tacit assumptions that support shared organizational beliefs.
Sensing also involves creating predictive sensing systems that can monitor in real-time, shifts in the ecosystem and from those shifts generate insights and assess implications collaboratively in an agile and adaptive way. |
Leading by empowering self-directed action
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Leading means using orchestrated trust-based operating models anchored by actionable intelligence and predictive analytics can be used for capability development, strategy course corrections and issues management decision making.
Teams can better ‘read’ the marketplace, accurately assess internal head and tail winds, better leverage each other’s experience, lead to new innovative approaches, make solving complex problems easier and keep everyone in sync. Agile Best practices such as “Sprint” and “Deep-Dive” execution methodologies and periodic ‘Pause and Reflect’ build muscle for managing complexity and team adaptability. |
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Building a relentless learning culture
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A relentless learning culture requires embedded diversity and inclusion and ensuring a safe haven for disruptors. It’s more than book, on-line or instructor-led learning, it’s about mentoring and coaching with directs, with bosses and with peers for each unique contributing role. It needs to be supported with dynamic knowledge libraries, communities, information portals, best practices, lessons learned compendiums intertwined with specific execution activities all actively monitored and modeled by senior leadership. |
A compelling brand voice helps folks sit up and take notice
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It begins with the building a shared language centered on the ‘Big Picture’ that holds real meaning in peoples’ hearts and minds. Leveraging a clear, simple voice that emotionally resonates with consistent messaging enables the reach a broad audience and encourages the amplification of the shared vision of what the future change held for everyone.
Fresh and unique visuals, engagement methods, technologies and omnichannels help formalize key elements of awareness, engagement, agility and adaptability into behaviors that allowed participants to deliver contributions, which transform team productivity. Deliberate feedback loops provides insight into how participants are feeling about the change while enabling them to share personal impact stories, experiences, and feelings that could be guided and/or re-amplified. Leaders need to be visible and seen working in, not just on, the change by communicating insights and actions through real-time dashboards and scorecards transparently available to all. |
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Shifting gears in how we manage complexity via digital transformation
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Digital transformation enables greater individual and team agility and adaptability.
Leadership and decision making can move to those closest to the problem. Integrating technology-enabled collaborative intelligence systems help flatten networks of people and encourages connectivity. |
Orchestrators thread issues and people to help empower teams
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Orchestrators create environments of trust where change can happen. They bring a new set of skills, philosophy, mindset and practice. They keep the flame of the ‘Big Picture” alive and visible.
Orchestration skills connect and thread people, teams, functions and even organizations. Orchestrators use empathy and understanding to drive the team to the ‘end game with agility and adaptability Orchestration practices model and coach the new leadership mindset, techniques and way of working. |
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Tandem Computers Unplugged A People's History
Silicon Valley's First Social Media-Based Oral History
Silicon Valley's First Social Media-Based Oral History
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Tandem Computers Unplugged - A People's History is an oral history narrative extracted from employee social media postings over the last decade, a mountain of press clippings, articles in various Tandem internal publications and the author's personal story. It provides insight into how from the technology, leadership, corporate culture and values perspectives, the minds, hearts and even souls of employees can be ignited, transformed and engaged.
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